What are the shipping charges for orders?
Shipping Charges vary by your location, you can calculate the shipping charges in your cart before checkout. from time to time, we will offer free standard shipping option.
I placed and order but where is my confirmation email?
The emails might went to your Spam folder. It might also be that you’ve just miss-typed your email address or entered an old one that you no longer use. contact us, our CS Team should be able to help you locate the missing order.
Which payment methods are accepted?
When shopping with, you will need to pay with MasterCard, Visa, American Express cards or with your Paypal account. The name ‘zorem’ will appear on your statement.
Where are my goods shipped from?
All orders are shipped from Israel or from our warehouse in the US.
How quickly do you ship?
Orders for in stock items will be shipped within 1-2 business days (work days).
How long will delivery take?
Delivery times vary depending in your location. Usually orders sent via standard shipping take 14 business days, expidited order take 5-8 Business days and EMS orders take 3-7 business days.
it's just not what I wanted (or it's faulty), what is your return and refunds policy?
Sure, goods may be returned, with a valid reason, within 14 days from delivery date. We’ll try to make it as easy as we can. If you’re unlucky enough to receive a faulty product, just contact our Customer Service team and we’ll have a return sorted ASAP, whether it’s for a refund or a replacement. Simple as that.
For our full returns policy, click here.